Service and Support

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Our service and support

Service and support is at our core. Our Service Team provide immediate telephone support and can also connect remotely to your site to swiftly address your needs, keeping downtime to an absolute minimum.

We also have a team of field-based application specialists, who provide fully managed installations, training and ongoing technical support services to help you get the most from our systems.

You can contact our service team from Monday to Friday between 8:30am and 5:00pm by calling 0870 114 9988 or emailing

Our development ethos

We never stand still: product development is at the heart of our business to ensure we deliver software solutions that absorb the complexities of the repair and claims process. Our software solutions strive to provide unparalleled management information and control while remaining user-friendly. This is achieved through an ongoing development programme driven by our customers.

Our goal is to make sure that our customers have the most comprehensive management system to drive their business forward. We encourage customer feedback and actively work with our customers through a partnership approach to understand their needs and ensure we deliver a development programme aligned to these needs.

Our installation

We know that introducing a new management or claims system can be daunting, so our team are dedicated to delivering a fully managed changeover. Our top priority is to make your transition to PINETREE® solutions quick, easy and as pain-free as possible.

Our Pinetree installation and service team will work closely with you to ensure your bodyshop is operating efficiently, as fast as possible and with minimal disruption to your business.

Post-installation, our dedicated support continues, as we provide telephone support, account management and training which is customised to your ongoing needs.

Our team

Our software development and technical support team are all in house, ensuring you are always speaking to the experts.

Furthermore we are also part of PPG, the world’s leading coatings company, so our expertise is not limited to just an IT perspective: we also have access to a breadth of knowledge and expertise in the world of refinish paint and coatings.

Our packages and pricing

From the smallest of single sites to the very largest of bodyshop groups, we offer a range of software plans to suit various sizes and production outputs. These can be easily upgraded as your business expands and needs adapting.